FAQ

This page should answer some of our most frequent questions! Still have a question that’s not listed here? Feel free to give us a shout using the contact page!

What is the LitLoveShop?

The LitLoveShop is an online bookish boutique with gifts for every LitLover to enjoy. From signed books to pre-orders to fun gift items, you’re sure to find something to love.

Can I shop in person?

Right now, we’re only online. We do occasional pop up shopping events in the DFW area. Follow us on Facebook to see when our next in person shopping event will be!

We also do Live Stream Sales on Facebook and Instagram. For more info on the next one, make sure to join our mailing list! (10% off your first order when you sign up for it, too!)

I would like to have my book or item sold in the LitLoveShop

We would LOVE to hear from you! If you’d like to have your books or other items sold in the LitLoveShop, please fill out THIS FORM and we will get back to you! Please be sure to be as thorough and specific as possible.

Do you guys offer discounts?

We offer discounts in a few different ways! When you sign up for our mailing list, you’ll get a code for 10% off your first (or next) order!

Once you’ve received your order, if you leave a review for us on our Facebook Page, you’ll get another code for 10% off (limit one per customer on these ones!)

We do regular promotions and sales, which you can always find out about via the newsletter.

Do you guys have social media reps?

We are now open to working with social media influencers. If you’re interested in working with us, please fill out THIS FORM. We will reach out with follow up questions as needed. There is currently no minimum requirements for followers or engagements to work with us – we want to work with people we think will best represent our brand.

 

Do you ship internationally?

We DO offer international shipping! Please note that when ordering internationally, we have no way of circumventing customs or duties fees. If you have questions or concerns about if you will need to pay a fee for receiving your package, please contact your local postal authority.

When can I expect my order to arrive?

We go to the post office about once a week. Your order will ship at our soonest post office trip and most packages are delivered within a week within the US. International boxes can take up to 3-5 weeks depending on your location and customs process. Please note – Due to COVID-19 shipping times with USPS are being affected. Each package will come with tracking info that will be provided to you once yours has shipped. Once the package is in USPS hands, we cannot be held responsible for the delivery. If you have questions concerning the location of your package, please reach out to us using our CONTACT form and we will try to help you figure out where it is.

THESE SHIPPING TIMES do not apply to pre-ordered books. If you’ve placed a pre-order with us, your book will ship to you as soon as it arrives to us from the publisher.

Something got damaged in the mail!

Oh no!

We do our best to pack orders in a way that should prevent items from being damaged – but every once in a while, a book might get jostled, a candle may break or a bath bomb may crumble.

If you’ve gotten something in your box that arrived in a condition you’re not happy with, please contact us immediately using the contact page. We will get back to you within 48 hours to get pictures of the damaged item and we will work with you to resolve the issue.

 

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